Return & Exchange Policy
If you have a return or exchange request please review the below policy and create a post in our Sophia Rae FB Group to notify us of your request and someone will get back to you within 24-48 hours Monday-Friday.
Quality promise for ALL items:
We want you to love everything you get from Sophia Rae Boutique! Please inspect all items upon arrival and notify us if anything is not to your satisfaction within 14 days and we will issue credit or refund. All items are inspected prior to shipping, but we recognize that things do get missed. Effective immediately - we are only covering manufacturing defects or shipping damages, and we need to know about all defects or damages within this period of time. Any defects reported after this 14 day window or customer caused damages will not be honored.
Exchanges:
Apparel: We accept exchanges within 14 days of purchase. Once your exchange has been approved please get those items in the mail within 5 days of approval. It is recommended that you save your tracking number for any package you are sending back. Items must be new, not worn, with tags still attached (if applicable). When we receive your exchange we will contact you and let you know you have a credit towards your next purchase. You pay for shipping both ways on exchanges. Items sent back more than 30 days from the date you received the package will be subject to a restocking fee.
IMPORTANT NOTE: swimwear & shoes are a non-returnable/ no-exchangable item
Accessories, Home Decor & Misc. items: All sales are final on these items other than what is specified above under "quality promise".
NOTE: If you used a coupon of any kind the amount of credit given will be the item price minus the coupon used. Example- your order was for a $50 pair of jeans and you used a $20 coupon. The amount of credit given will be $30.
Exchange Credit Policy:
When you use EXCHANGE CREDIT on a new purchase, that purchase is final sale. This is to prevent previous issues with non-stop revolving door returns.
Example: You buy a pair of jeans, and they aren't quite right. No problem! You send them back and we put the credit in your account. You use that credit to buy a dress. That dress purchase is final sale.
**that means if you aren't sure about your new items, don't use exchange credit to purchase them. this way you can still exchange them.